Refund policy

30-Day Returns

You may request a return within 30 days of receiving your product.

To arrange a return, email service@peptigear.shop with your order number and the reason for your request. Our team will provide the return instructions and warehouse address.

Products must be returned to our warehouse for inspection before a refund can be approved. For non-quality-related returns, the product must be returned in good condition. Products reported as defective will be assessed according to the reported issue.

Order Cancellations

Before dispatch: You may request a cancellation and refund while your order has not yet been dispatched. Please contact us as soon as possible with your order number.

After dispatch: We cannot cancel an order for an immediate refund under our standard cancellation policy once the parcel has been handed to the carrier. After delivery, you may request a return within the 30-day return window. The product must then be returned and inspected before a refund is approved.

This does not limit any rights or remedies available under applicable consumer protection laws.

Return Shipping Costs

• Non-quality-related returns: The customer is responsible for return shipping costs.
• Confirmed product defects or quality issues: PeptiGear covers the return shipping costs.

Please contact us before shipping your return so we can confirm the correct warehouse address and shipping arrangements.

Refund Processing

For returned products, approved refunds will be processed within 5 business days after our warehouse has received, inspected, and approved the return.

Your bank or payment provider may require additional time to make the funds available.

One-Year Warranty

PeptiGear products come with a one-year warranty starting from the date of delivery.

If your product develops a fault during this period, contact us with your order number and a description of the issue. We may request photos or a short video to help assess the problem.

After reviewing and confirming the issue, we may choose to send you a replacement product free of charge. Our team will confirm the next steps with you.

This warranty does not replace or limit your statutory consumer rights.

Contact

For returns, refunds, cancellations, or warranty assistance, email service@peptigear.shop.