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Shipping policy

Shipping Origin & Destinations

Orders are shipped from China.

We currently ship to eligible addresses in:

  • United States, excluding Hawaii, Alaska, and unsupported remote areas.
  • United Kingdom
  • Canada

If your delivery address is in a remote area, please contact service@peptigear.shop before ordering to confirm availability.

Order Processing & Packing

Please allow up to 48 hours after order placement for order processing and packing.

This is preparation time, not delivery time. Once your parcel is dispatched, the carrier’s transit period begins.

Estimated Transit Time

Estimated transit time is 7–9 business days after dispatch, excluding the order processing and packing period.

Delivery times are estimates, not guaranteed arrival dates. Customs inspections, carrier disruptions, weather, or local holidays may affect delivery.

Shipping Charges, Taxes & Import Duties

Any applicable shipping charges will be displayed at checkout before payment.

Our product prices include all applicable taxes and import duties. You will not need to pay additional taxes or import duties upon delivery.

If a carrier requests an additional tax or import-duty payment, contact service@peptigear.shop for assistance.

Track Your Package

You can track your shipment by entering your tracking number on 17TRACK.

If you need help locating your tracking number or understanding a tracking update, email service@peptigear.shop with your order number.

Cancellations & Returns

Orders may be cancelled for a refund before dispatch.

Once a parcel has been handed to the carrier, it cannot be cancelled for an immediate refund under our standard cancellation policy. After delivery, you may request a return under our Return, Refund & Warranty Policy.

Delivery Problems

If your shipment is delayed, damaged, missing, or marked as delivered but has not been received, contact service@peptigear.shop with your order number. We will help investigate and confirm the next steps.

Nothing in this policy limits your rights under applicable consumer protection laws.

Contact

For shipping and tracking assistance, email service@peptigear.shop.